Info

Orders are shipped from the United States.

Most in-stock orders are processed within 2–4 business days, excluding weekends and U.S. holidays. During launches, restocks, or periods of high order volume, processing may take up to 5 business days.

Available shipping services, rates, and estimated delivery times are shown at checkout based on the order destination. Tracking information will be emailed once your order has been dispatched.

U.S. Shipping

Standard and expedited services are displayed at checkout when available.

International Shipping

J.GRANT ships to select international destinations available at checkout. If your country cannot be selected during checkout, shipping is not currently available to that destination.

International delivery times vary by destination and may be affected by customs processing.

Duties, taxes, brokerage charges, or other import fees may apply. When these charges are not collected during checkout, they are the responsibility of the recipient and may be due upon delivery.

Shipping estimates are not guaranteed delivery dates.

Address Changes

Please review your shipping address carefully before submitting your order. Contact us as soon as possible if a change is needed. We will try to assist, but changes cannot be guaranteed after an order enters processing.

Eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unworn
• Unwashed
• Undamaged
• Free from fragrance, deodorant, lotion, makeup, or other marks
• Returned with all original tags and protective packaging
• In its original sellable condition

Swim Briefs

For hygiene reasons, swim briefs must be tried on over underwear. We cannot accept swim briefs that have been worn against bare skin or show signs of wear.

Any hygiene liner, protective seal, or sanitary protection supplied with the product must remain attached and intact.

Belts and Charms

Belts and charms must be returned without scratches, tarnishing, bending, missing components, or other evidence of wear.

How to Request a Return

Email hello@jgrant.store within 30 days of delivery and include:

• Your order number
• The item you wish to return
• The reason for the return

Do not mail an item back before receiving return instructions.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are not refundable, except where required by applicable law.

Exchanges

J.GRANT does not currently process direct exchanges.

For a different size, color, or style, place a new order for the preferred item and request a return for the original eligible item. This provides the fastest way to secure available inventory.

Damaged or Incorrect Orders

Contact hello@jgrant.store within 7 days of delivery if an item arrives damaged, defective, or different from what you ordered.

Include your order number and clear photographs of:

• The item
• The issue
• The packaging and shipping label when relevant

When the issue is confirmed, J.GRANT will provide an appropriate replacement, refund, or other resolution.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

You will receive an email when the refund has been processed. Your bank or card issuer may require additional time to post the credit to your account.

This return policy does not limit any mandatory rights available under applicable consumer law.

Always follow the care label attached to the product. When the sewn care label differs from the general recommendations below, follow the product label.

Swim Briefs

• Rinse promptly in cool fresh water after exposure to salt water or chlorine.
• Hand wash cold with mild detergent.
• Do not use bleach or fabric softener.
• Do not wring or twist.
• Line dry away from direct heat and prolonged sunlight.
• Do not tumble dry, iron, or dry clean.

Cropped Rib Tank

• Wash cold on a gentle cycle or hand wash.
• Turn inside out before washing.
• Use mild detergent.
• Do not bleach.
• Reshape and line dry or lay flat to dry.
• Do not tumble dry.
• Do not iron directly over the JG embroidery.

Belts and Charms

• Store in a cool, dry place.
• Avoid prolonged contact with water, salt, chlorine, sweat, fragrance, lotion, and household chemicals.
• Wipe hardware gently with a clean, soft, dry cloth after wear.
• Allow hardware to dry completely before storage.
• Store separately to reduce scratching and tangling.
• Do not use abrasive cleaners or polishing compounds.

For help with an order, email hello@jgrant.store and include your order number.

Customer-service messages are typically answered within 1–2 business days, Monday through Friday, excluding U.S. holidays.

Please contact us as soon as possible regarding:

• Address corrections
• Order changes
• Cancellation requests
• Missing tracking updates
• Damaged or incorrect items
• Return requests

Orders may enter processing quickly, so changes and cancellations cannot be guaranteed after an order has been placed.

If tracking shows an order as delivered but you cannot locate it, first check:

• Around the delivery location
• With household members or neighbors
• With the building reception or mailroom
• Directly with the shipping carrier

Then contact J.GRANT with your order number so we can help review the shipment.

Joining a First Access or Notify Me list is not a purchase, preorder, or reservation.

No payment is collected when you register interest. First Access members may receive product-development updates, release information, and early notification when an item becomes available.

Availability is not guaranteed and inventory may be limited at release.

For customer service, orders, returns, press, and general inquiries:

hello@jgrant.store

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Please allow 1–2 business days for a response.